LIMITED LIFETIME WARRANTY
Frame and Spring Construction
Covering manufacturing defects such as broken, split, or separated rails, loose or broken glue joints, loose or broken staple joints, warpage, broken or missing corner blocks, and broken or missing leg plates. Also, manufacturing defects resulting in broken, weak, or noisy spring construction. (This coverage does not apply to frames exposed to improper humidity levels, excessive heat, or extreme temperature variances.)
2.75lb. Density Cushion Cores (Optional)
Covering loss of foam resiliency, loss of filling materials through a loose or open seam, shifting of padding materials. Note: Loss of foam resiliency should not be confused with softening, which occurs through normal use and aging. All foam and filling will soften, flatten, and conform with use – this is normal and is not considered a manufacturing defect.
Standard 2lb. Density Cushion Cores
Covering loss of foam resiliency, loss of filling materials through a loose or open seam, shifting of padding materials. Note: Loss of foam resiliency should not be confused with softening, which occurs through normal use and aging. All foam and filling will soften, flatten, and conform with use – this is normal and is not considered a manufacturing defect.
ONE-YEAR WARRANTY
Workmanship
Covering seams, tailoring, buttons, and exposed finished wood parts. (This does not cover damage in the home to exposed wood.)
Legs, Casters and All Mechanical Portions
Covering splitting of legs and casters, and malfunctions or breakage of mechanisms and rocker bases.
Sleeper Mattresses, Mattress Covers and Deck Pads
Covering the loss of resiliency of mattresses, and seam slippage on mattress covers and deck pads. Note: Mattresses folded inside mechanisms will become creased at fold lines. This is normal and not considered a manufacturing defect. Also, as with cushion cores, mattresses will soften with use. Standard mechanisms and Standard and Deluxe matresses are warranted for a period of one year against defects in material or workmanship.
Upholstery Fabrics & Leathers
Fabrics are purchased from various fabric mills; these mills, however, do not guarantee their fabrics against wear, fading or shrinkage.
Even so, we feel an obligation to give our customers a limited warranty on the fabrics you have selected for your furniture. Under normal conditions and use, we warrant the fabrics for one year. The warrant does not cover fading, pilling, shrinkage, or where there is evidence of heavy soiling. Chemical treatment with any protective coating by the dealer, designer or consumer voids all warranties from both the fabric mill and Biltwell Furniture. (Notice – partial fabric replacements may vary in color from the original fabric due to normal usage and dye lot differences).
The leather warranties do not cover any damage or failure of the leather resulting from excessive soiling, improper or unapproved cleaning methods. Any use of such improper or unapproved cleaning methods voids all warranties from Biltwell. Additionally, the leather warranties do not cover any damage to the leather resulting from exposure to sunlight – leather will fade.
- The natural beauty of leather means that no two pieces of leather are exactly alike. As such, natural markings and grain variations are not considered defects.
THREE-YEAR WARRANTY
Featherblend Cushions
Featherblend cushions are made up of a foam core wrapped in an envelope filled with a blend of feathers and polyester fiber. The loss of resilliancy should not be confused with a slight softenening or flattening of cushions or the occasional feather migration that will occur with the normal use of this product. Featherblend cushions must be fluffed and flipped on a regular basis to help maintain their shape.
Comfort Cloud Cushions
Comfort Cloud cushions are made up of a foam core wrapped in an envelope filled with a polyester ball fiber. The loss of resilliancy should not be confused with a slight softenening or flattening of cushions that will occur with the normal use of this product. Comfort Cloud cushions must be fluffed and flipped on a regular basis to help maintain their shape.
Deluxe Sleeper Mechanisms and Air Dream Mattress
Deluxe mechanisms are warranted for a period of three years against defects in material or workmanship. Air Dream mattress bladder and motor are warranted for a period of three years.
TO OBTAIN SERVICE UNDER THIS WARRANTY
Warranty service is handled through the original furniture dealer. Should service be needed, contact your furniture dealer. An inspection may be necessary to evaluate the status of the furniture and the application of the warranty. After receiving Biltwell authorization, the dealer will either make the repair or return it to the Biltwell factory for repair or replacement. Biltwell’s transportation responsibility is limited to the first year and to the transportation between the dealer and the factory. Outside of the U.S.A., warranty is limited to replacement parts only.
Biltwell guarantees to the first purchaser that we will repair or replace, at our opinion, any part of our product which fails to perform due to manufacturing defects within the specified periods measured from date of purchase. (Proof of purchase is required.)
This warranty extends only to the first consumer purchaser. Normal wear and tear of furniture is not covered, neither is furniture which has been subject to abuse or improper care, negligence, acts of God, fire, accident, etc. All are beyond the scope of this warranty.
These Limited Warranties provide coverage to the original purchaser and does not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to any merchandise purchased “as is” or second-hand nor any condition resulting from incorrect or inadequate maintenance, cleaning, or care.